Please review the shipping schedule below before placing your order.
Food orders ship only on Mondays and Tuesdays to ensure items arrive at the facility in proper condition. Orders must be received by Tuesday at 12:00 PM (EST) to ship during the same week. Please refer to the delivery times by facility below.
All other items ship Monday through Friday. Orders received by 12:00 PM (EST) typically ship the same business day. Please note that footwear orders may experience slight delays if shipped from our Pennsylvania warehouse.
Once your order has shipped, you will receive an email confirmation with tracking information. If any items are out of stock, you will be notified by email as well.
Shipping and Handling Options:
ALL Food Orders $11.99
ALL Footwear Orders $11.99
USPS $7.99 (orders CANNOT contain Food or Footwear)
UPS $11.99 (orders CANNOT contain Food or Footwear)
Shipping time begins once your order has shipped, not when it is placed, as all orders must be processed prior to shipment.
USPS: 3-5 business Days
UPS & Food Order Delivery Schedule:
| ADIRONDACK | 1 day |
| ALBION | 2 day |
| ALTONA | 1 day |
| ATTICA | 2 day |
| AUBURN | 1 day |
| BARE HILL | 2 days |
| BEDFORD HILLS | 1 day |
| CAPE VINCENT | 2 days |
| CAYUGA | 1 day |
| CLINTON | 1 day |
| COLLINS | 2 days |
| COXSACKIE | 1 day |
| DOWNSTATE | CLOSED |
| EASTERN | 1 day |
| ELMIRA | 2 days |
| FISHKILL | 1 day |
| FIVE POINTS | 2 days |
| FRANKLIN | 2 day |
| GOUVERNEUR | 2 days |
| GREAT MEADOW | 1 day |
| GREENE | 1 day |
| GREENHAVEN | 1 day |
| GROVELAND | 2 day |
| MARCY | 1 day |
| MIDSTATE | 1 day |
| MOHAWK | 1 day |
| ORLEANS | 2 day |
| OTISVILLE | 1 day |
| RIVERVIEW | 2 days |
| SHAWANGUNK | 1 day |
| SING SING | 1 day |
| SULLIVAN | 1 day |
| TACONIC | 1 day |
| ULSTER | 1 day |
| UPSTATE | 2 day |
| WALLKILL | 1 day |
| WASHINGTON | 1 day |
| WENDE | 2 days |
| WOODBOURNE | 1 day |
| WYOMING | 2 days |
Please note: Our responsibility is limited to delivering your order to the facility and obtaining a signed proof of delivery. We do not have control over facility processing times or the status of a package after it has been signed for and accepted by the facility.
If you need assistance with a package that shows as delivered, please contact the respective facility and ask to speak with the guidance counselor, who can provide details regarding orders that have already been delivered.
This delivery promise is subject to exceptions, including but not limited to: security holds on transactions, unconfirmed delivery addresses or inmate DIN numbers, facility-related delays, inmate-related restrictions, loss of package, medical or court issues, or any other factors that may prevent successful delivery.
