Shipping and Handling: A flat shipping rate of $12 is applied to ALL orders EXCLUDING FOOTWEAR. A flat shipping rate of $18 is applied to ALL orders that INCLUDE FOOTWEAR.
Returns & Exchanges: The 30-day return and exchange policy only applies to certain non-food items. Food items purchased cannot be returned or exchanged. Food, Books, and Personal Care items are not eligible for return. You may return for refund or exchange eligible merchandise, only if such merchandise in unused condition, within thirty (30) days from the date of delivery. Your return will be inspected upon receipt. If the refund is approved, which GROONO/S may approve or not approve at its sole discretion, you will be automatically refunded to your original payment method. Please note it typically takes 3-5 business days for banks to credit accounts. Merchandise must be in original condition and with tags. If the returned merchandise is not in un-used and original condition, the refund may be denied. Shipping charges are non-refundable. GROONO/S is not responsible for any return shipping fees.
For exchanges, please include your new merchandise selection along with a check or money order for the additional shipping fee.
If your order is returned to us for any reason, does not contain perishable items, and you would like your package to be reshipped, please send the additional shipping fee along with your request.
Please contact us if you have questions regarding returns & exchanges.
Refused Packages: Food items that are “refused” by the facility cannot be returned for refund or exchange. Nonfood packages that are refused by the facility and returned to GROONO/S for any reason including, but not limited to GROONO/S being provided incorrect information, an inmate not being eligible to receive packages, or because an inmate has been transferred to another facility, and you would like your package to be reshipped, please send the additional shipping fee along with your request.
